Welcome to Schoolwires Assist, Maintenance / IT Support

This system is easy to use and largely intuitive.  No special account set up is required.  Please read the instructions below before you login.

To login you simply use your existing username and password that you already use in the District network. 

The first time that you login, you will be prompted to enter your BUILDING.  Use the drop down menu to select your building which is your school site or department.  You will then be prompted for yourLOCATION.  Using the drop down menu, select your room number.  Once you have completed these two steps you will not need to repeat them again.

For all subsequence logins, you will be taken to the “My Workspace” tab.  All work order requests are entered for this page.  Work orders are call “Tickets” in this system.

To enter a “Ticket” –

  1. Click on “New Ticket” on the side of the page (green + sign).
  2. Select “Ticket Type” using the drop down menu.
  3. Select the “Category” of repair or assistance needed from the list.
  4. Select the “Sub-Category” from the drop down list (there are limited choices).
  5. Click “NEXT” at the bottom of the page.
  6. In the “Subject” line type in one to four words which identify the nature of the problem.  For example, Lighting.
  7. Tab to the “Description” box.  Describe the exact problem or repair you need.  Include as much detail as you can in order to assist the worker locate the problem and bring the prober tools and parts needed to fix the problem.
  8. Click “NEXT” at the bottom of the page.
  9. Click “FINISH” at the bottom of the page.
  10. Your “Ticket” will be automatically sent to the proper person for repair.
  11. When the repair is completed, you should receive an email advising you that it is completed.
Click here “CONTINUE” to login to Schoolwires Assist Maintenance/IT Support.

If you have question or problems with Schoolwires Assist, please contact the IT Department or email Joe at jsilva@cojusd.org.